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Refund and Returns Policy


Return Policy for MineShop.eu

At MineShop.eu, we aim to ensure a straightforward and satisfactory return process for our customers. Please review our updated return policy below, which includes important details about shipping your return items:

Computer Hardware Returns

  • Customers have the right to return unopened computer hardware within 14 days of receipt, provided that the items are in their original, sealed packaging.
  • To initiate a return, contact our customer support team at [email protected] with your order details and reason for the return. You will receive instructions on how to proceed.

ASIC Miner Hardware Returns

  • Please note that returns of ASIC miner hardware are not accepted due to the nature of these products. ASIC miners are intended for profit generation and their market value is extremely volatile, sometimes experiencing significant fluctuations within a single day.

Shipping Your Return

  • It is crucial that returned items are shipped with tracking and insurance to ensure their safe and documented return to our warehouse. We recommend using a reputable shipping provider to facilitate this.
  • Returning goods should include purchase invoice and description for a reason of return.
  • If shipping costs are a concern, you may consider using a shipping broker like Parcel2Go or a similar service available in your country. These platforms often provide more affordable shipping options by comparing prices across various carriers.

Return Conditions

  • All returns must include the original receipt or proof of purchase and be sent back in the original packaging, along with all accessories, manuals, and documentation.
  • Items that are returned damaged, opened, or in a non-resalable condition may be subject to a restocking fee or rejection.

Exchanges and Refunds

  • If you receive a defective or incorrect item, please inform us immediately for prompt resolution, which may include an exchange or other appropriate action.
  • Refunds for approved returns will be processed to the original payment method (only applies to Card and Bank transfer payments) once the item has been received and inspected by our team.

Additional Information

  • Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors on our part.
  • We recommend keeping a copy of your return shipment’s tracking number for your records.

Contact Us

For any questions or additional information regarding our return policy, please do not hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure your experience with MineShop.eu is positive.

Thank you for choosing MineShop.eu. We appreciate your understanding and cooperation with our return policy to ensure a smooth and secure process for all parties involved.

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