About Mineshop.eu

Who is Mineshop.eu?

Mineshop.eu is a leading crypto hardware manufacturer and distributor, established in 2016 and based in Dundalk, Ireland. With a global reach, it operates distribution centers in Hong Kong and Dubai, providing top-quality mining hardware.

Product Range

What types of mining hardware does Mineshop.eu supply?

The product lineup at Mineshop.eu includes a comprehensive range of mining hardware and accessories, such as GPU miners, CPU miners, FPGA miners, ASIC miners, immersion cooling systems, and essential electrical components for mining rigs.

Payment and Ordering

What payment methods are accepted by Mineshop.eu?

Mineshop.eu accepts a variety of payment options, including credit and debit cards, bank transfers, and cryptocurrencies (Bitcoin, Bitcoin Cash, DAI, Litecoin, Ethereum, USDC) via Coinbase Commerce.

How do I make a cryptocurrency payment?

To pay with cryptocurrency, follow the instructions provided through the Coinbase Commerce link at checkout, ensuring you use the correct network specified to complete your transaction successfully.

Is there a limit on how much I can spend when using a credit or debit card?

Yes, there is a limit for credit and debit card payments, which is capped at 5000 euros. For purchases exceeding this amount, you may consider using bank transfers or cryptocurrency payments.

What are the KYC requirements for credit card payments?

Standard KYC procedures for credit card payments include providing a photo of the card with the middle eight numbers covered, a utility bill for the delivery address, and a copy of personal identification.

When is payment required after placing an order?

Due to high demand, payment and proof of payment must be provided within 24 hours of placing an order to secure the purchase.

How do I pay for an ASIC miner using a bank transfer?

When paying for an ASIC miner via bank transfer, it’s crucial to transfer the payment proof to [email protected] immediately after the transaction. Due to high demand and limited stock, prompt submission of payment proof is essential to secure your order.

What happens if the ASIC miner I ordered is out of stock by the time my payment is processed?

In high-demand periods, it’s possible for stock to sell out quickly, potentially leading to situations where multiple customers might find themselves short of stock. If this occurs, Mineshop.eu guarantees a full refund or will work towards a resolution in the customer’s favor, such as offering an alternative model or extending the delivery time.

What should I do if I’m interested in making a bulk purchase?

For bulk orders, Mineshop.eu advises customers to contact them directly for special pricing. You can reach out to [email protected] with your bulk order inquiry to receive tailored assistance and potentially advantageous offers.

How secure are cryptocurrency payments through Coinbase Commerce?

Cryptocurrency payments made through Coinbase Commerce are secure and provide an alternative payment method for those who prefer using digital currencies. Coinbase Commerce is a reputable platform that ensures safe and seamless transactions.

What should I do if I need assistance with my payment or order?

If you require any help with your payment or have questions regarding your order, you’re encouraged to contact Mineshop.eu directly. Customer support can be reached via the email address [email protected], where you can expect to receive guidance and support for your inquiry.

Are there any additional fees for using certain payment methods?

Transaction fees may vary depending on the payment method chosen. It’s advisable to check the terms associated with each payment method on Mineshop.eu or consult with your bank or payment provider to understand any additional charges that may apply.

Order Cancellation and Market Volatility

Can I cancel my ASIC miner order if it has not been shipped out?

Due to the volatile market conditions affecting ASIC miner pricing and mining profitability, Mineshop.eu does not offer order cancellations for ASIC miners once an order has been placed. The nature of the mining hardware market can lead to drastic changes in value over short periods, including just a few hours or days, making it challenging to accommodate cancellations.

Why can’t I cancel my ASIC miner order?

The pricing of ASIC miners is subject to significant fluctuations influenced by the volatile cryptocurrency market and mining profitability. This volatility can drastically affect hardware pricing and demand within very short timeframes. To maintain fairness and stability in such a dynamic market, Mineshop.eu has a no-cancellation policy for ASIC miner orders.

How can market volatility affect ASIC miner pricing?

Market volatility can lead to rapid changes in the value and demand for ASIC miners, influenced by factors such as changes in cryptocurrency prices, mining difficulty, and overall mining profitability. Even minor fluctuations in these factors can have a significant impact on mining hardware pricing and availability.

What should I consider before ordering an ASIC miner from Mineshop.eu?

Given the no-cancellation policy due to market volatility, it’s crucial to thoroughly evaluate your decision to invest in an ASIC miner. Consider factors like current market conditions, the specific cryptocurrency you intend to mine, the miner’s efficiency, potential profitability, and your long-term mining strategy.

Are there any exceptions to the no-cancellation policy for ASIC miners on Mineshop.eu?

Mineshop.eu maintains a strict no-cancellation policy for ASIC miners to address the challenges posed by market volatility. As such, no exceptions are made, underscoring the importance of careful consideration before making a purchase.

Can I cancel my order for hardware other than ASIC miners from Mineshop.eu?

Yes, orders for hardware items other than ASIC miners can be canceled, provided that the cancellation request is made before the order is processed and shipped. It’s important to promptly communicate your intention to cancel to ensure the order can be halted in time.

What is the return policy for non-ASIC hardware purchased from Mineshop.eu?

Mineshop.eu offers a 14-day return policy for non-ASIC hardware items. If you are not satisfied with your purchase, you can return the item within 14 days of receipt, provided that it is in its original, unopened condition. Please see details here.

How do I initiate a return for non-ASIC hardware?

To initiate a return, you should contact Mineshop.eu’s customer service to express your intention to return the item. You will likely need to provide order details and the reason for the return. Customer service will guide you through the return process, including where to send the item back.

What conditions must be met for a return to be accepted?

The returned item must be in its original, unopened condition, including all packaging, accessories, and documentation. Items that have been used, altered, or damaged may not be eligible for a return.

Will I receive a full refund for a returned non-ASIC hardware item?

Upon receiving and inspecting the returned item, Mineshop.eu will process your refund. The refund will typically cover the cost of the item, but it may not include any shipping fees paid during the purchase. Be sure to review Mineshop.eu’s return policy for specific details regarding refunds.

What if my non-ASIC hardware order has already been shipped? Can I still cancel or return it?

If your order has already been shipped, you won’t be able to cancel it. However, you can still return the item under the 14-day return policy once you receive it, as long as it remains unopened and in its original condition.

Are there any restocking fees for returning non-ASIC hardware?

Restocking fees, if applicable, will be specified in Mineshop.eu’s return policy. It’s advisable to review this policy or contact customer service for clarification on any fees associated with returning an item.

ASIC Miners and Power Requirements

Do ASIC miners come with power cables?

Some ASIC miners may not include power cables. It’s advisable to purchase PDU cables separately to ensure safe and reliable power supply for these high-consumption devices.

What is an ASIC Miner?

ASIC (Application-Specific Integrated Circuit) Miners are specialized hardware designed specifically for mining cryptocurrencies. Unlike general-purpose hardware, ASIC miners are optimized to compute mining algorithms with maximum efficiency.

How do I choose the right ASIC Miner?

Choosing the right ASIC Miner depends on several factors including the cryptocurrency you wish to mine, the miner’s hash rate, energy efficiency, and your budget. Researching and comparing different models is essential to find one that fits your mining goals.

Can I use an ASIC Miner for multiple cryptocurrencies?

ASIC Miners are designed for specific mining algorithms, making them suitable for mining certain cryptocurrencies. While some algorithms are used by multiple coins, it’s crucial to ensure compatibility before purchasing.

How do I set up my ASIC Miner?

Setting up an ASIC Miner involves connecting it to your power supply and internet, configuring it via its web interface or connected device, and pointing it to a mining pool or your wallet address. Detailed instructions are usually provided by the manufacturer.

What maintenance is required for ASIC Miners?

ASIC Miners require regular cleaning to remove dust and ensure adequate cooling. It’s also important to monitor their performance and update firmware as recommended by the manufacturer.

How much power does an ASIC Miner use?

The power consumption of ASIC Miners varies widely depending on the model and its efficiency. It’s essential to check the specifications of your specific model for accurate information.

Can I use a standard household outlet for my ASIC Miner?

Depending on the power consumption of your ASIC Miner, a standard household outlet may not be sufficient, especially for high-powered models. It’s crucial to assess the electrical requirements and possibly consult an electrician.

How can I reduce my mining electricity costs?

To reduce electricity costs, consider mining during off-peak hours if your electricity provider offers lower rates, use energy-efficient mining hardware, and ensure your mining setup is optimally cooled to prevent overheating and wasted energy.

What safety precautions should I take with my mining power setup?

Ensure your mining setup adheres to electrical safety standards, avoid overloading circuits, use surge protectors, and regularly inspect your equipment for any signs of damage or overheating. Consulting with an electrician to ensure your setup is safe and compliant with local regulations is also advisable.

Warranty and Support

How does Mineshop.eu handle warranties?

Mineshop.eu facilitates warranty claims. For certain products like ASIC miners, direct manufacturer interaction may be available to expedite the process.

What to do if you have issues with Asic miners?

If you encounter issues with your ASIC miners purchased from Mineshop.eu, the company provides technical support to help diagnose and resolve any problems you might be facing. To facilitate a quicker resolution, you are advised to open a support ticket through the contacts page on Mineshop.eu’s website. Additionally, to assist the technical team in understanding your issue better, it’s recommended to export and send the miner’s log file along with your support ticket. This information can significantly expedite the troubleshooting process, allowing the technical support team to provide more accurate and timely assistance.

What is the standard warranty period for ASIC Miners?

The standard warranty period for ASIC Miners typically ranges from 3 to 12 months from the date of purchase, depending on the manufacturer. It’s important to check the specific warranty terms provided by the seller or manufacturer of your device.

What does the ASIC Miner warranty cover?

ASIC Miner warranties generally cover defects in materials and workmanship under normal use. This does not cover damages resulting from misuse, unauthorized modifications, external causes such as accidents, or natural disasters.

How do I claim a warranty for my ASIC Miner?

To claim a warranty, you should contact the seller or manufacturer’s support team, providing details of the issue, proof of purchase, and any required documentation. They will guide you through the warranty claim process, which may include troubleshooting steps, returning the defective unit, or providing additional information.

Can I extend the warranty on my ASIC Miner?

Some manufacturers offer extended warranty options at an additional cost. Check with your ASIC Miner’s brand to see if such options are available and what they entail.

What should I do if my ASIC Miner has a problem after the warranty period?

If your ASIC Miner encounters an issue after the warranty has expired, you can still contact the manufacturer’s support team for assistance. They may offer repair services or guidance on how to resolve the issue, possibly at a fee.

Are there any user actions that can void the ASIC Miner warranty?

Yes, certain actions can void the warranty, such as unauthorized modifications or repairs, using the device in a manner not intended by the manufacturer, physical damage caused by misuse, and damage from external sources like power surges.

How can I contact support for my ASIC Miner?

Support contact information is typically provided on the manufacturer’s website. This can include support tickets, email addresses, phone numbers, and sometimes live chat options.

Is it possible to get technical support without a valid warranty?

Yes, most manufacturers and sellers provide technical support regardless of the warranty status. However, any repairs or services provided outside the warranty may incur charges.

What information should I have ready when contacting support?

When contacting support, have your ASIC Miner’s model, serial number, purchase information, a detailed description of the issue, exported log file if possible and any troubleshooting steps you’ve already taken ready to expedite the support process.

How long does it typically take to resolve a warranty claim?

The resolution time for a warranty claim can vary based on the issue’s complexity, parts availability, shipping times, and the manufacturer’s policies. It’s best to ask for an estimated timeline when filing your claim.

Shipping and Delivery

Where does Mineshop.eu ship its products from?

Mineshop.eu maintains warehouses in Ireland and Hong Kong. Products listed with a 24-hour shipping time are typically dispatched from the Irish warehouse, whereas items with a 5-10 day shipping estimate are usually shipped from the Hong Kong warehouse.

Can I pick up my order directly from Mineshop.eu?

Direct pickup for some orders is available at the Mineshop.eu warehouse in Dundalk, Ireland, with prior arrangement.

How will I receive updates on my order?

Mineshop.eu will keep you informed about your order status and tracking details via email.

What Shipping methods uses Mineshop.eu

Mineshop.eu utilizes both DHL and UPS for their shipping services, offering both express and economy options to cater to various needs and preferences. Once an order is processed and marked as completed, Mineshop ensures to send the tracking information to the customer via email. This allows customers to conveniently monitor the progress of their shipment and have a clear idea of the delivery timeline. All shipments are insured.

Are products insured during shipping?

Yes, all products shipped by Mineshop.eu are insured, providing an extra layer of security and peace of mind for your purchases during transit.

How does Mineshop.eu handle shipping within the EU?

All shipments destined for EU countries are dispatched from the Irish warehouse. This strategic approach eliminates the need for EU customers to deal with customs clearance, ensuring a smoother and faster delivery process.

Can customers outside the EU request shipment from a specific warehouse?

Yes, customers residing outside the EU have the option to request their orders to be shipped from the Hong Kong warehouse if they prefer.

Are there any customs or additional charges for EU customers?

Shipments within the EU are cleared through customs in advance, with no additional charges upon delivery. This policy ensures a hassle-free delivery experience for EU customers.

What about customs charges for customers outside the EU?

Customers outside the EU might face additional charges depending on the customs regulations of their respective countries. Mineshop.eu advises customers to be aware of their local customs policies.

Does Mineshop.eu assist with reducing import costs?

Mineshop.eu offers support in declaring lower values for packages, which can help reduce import costs. This service can make the overall purchase more economical for customers dealing with stringent import regulations.

How does Mineshop.eu support EU businesses with VAT?

Mineshop.eu offers 0% VAT for EU businesses through intra-community sales. To qualify, payments must be made from a company account, and the delivery address must be the registered address of the company. This policy supports businesses by making purchases more cost-effective. Leave VAT number in Checkout and VAT will be deducted from final price. Company validation is mandatory after purchase.

What should I do if I have specific shipping requirements or questions?

For any special shipping requirements or queries, Mineshop.eu encourages customers to contact their support team. They are ready to provide tailored assistance to ensure your shipping needs are met satisfactorily.

Customer Support

How can I contact Mineshop.eu for support?

Mineshop.eu is reachable for support at [email protected] or via WhatsApp messaging on their website.

What types of issues can Mineshop.eu customer support help with?

Mineshop.eu customer support can assist with a wide range of issues, including order inquiries, payment issues, shipping information, technical support for products, warranty claims, returns, and any other questions related to your purchase or intended purchase.

What information should I provide when contacting customer support?

When contacting customer support, it’s helpful to provide as much relevant information as possible, such as your order number, the nature of your inquiry or issue, any relevant account information, and a detailed description of your question or problem to ensure a swift and accurate response.

What are the customer support hours for Mineshop.eu?

The customer support hours for Mineshop.eu may vary, Closed on Irish public holidays usual opening hours 9-4pm UTC. If you send an email outside of these hours, it will be addressed as soon as possible during the next business day.

How long does it typically take to receive a response from Mineshop.eu customer support?

Response times can vary depending on the volume of inquiries and the complexity of your request. Mineshop.eu aims to respond as quickly as possible, typically within a few business days.

Can Mineshop.eu customer support help me decide which product is best for my needs?

Yes, Mineshop.eu customer support can provide guidance and advice on selecting the best product for your needs based on your requirements, budget, and any other factors you specify. Please note that our business specializes in selling hardware, not investment services. We appreciate your understanding and are here to assist with any hardware inquiries you may have.

What should I do if I haven’t received a response to my support request?

If you haven’t received a response within a reasonable timeframe, it’s appropriate to send a follow-up email to ensure your request was received and is being processed. Make sure to reference any previous correspondence for continuity.

Does Mineshop.eu offer technical support for setting up and using their products?

Yes, Mineshop.eu provides technical support for the setup and use of their products. If you encounter any technical difficulties, you can reach out to their support team for assistance.

Are there any resources available for self-help or troubleshooting?

Mineshop.eu may offer various resources such as FAQs, product manuals, and troubleshooting guides on their website. These resources can be valuable for resolving common issues or questions independently.

Can Mineshop.eu customer support assist with warranty and return questions?

Absolutely, Mineshop.eu customer support can provide information and assistance regarding warranty claims, return policies, and procedures for returning a product if necessary.

Discounts and Promotions

Does Mineshop.eu offer discounts?

Periodic discounts and promotional sales are available, often accessible through coupon codes. Subscribing to the email newsletter is recommended to catch these deals.

Open chat
Can we help you?