Mining FAQ — ASIC Miners, Bitcoin & Crypto Mining Questions | Mineshop.eu
About Mineshop
Who is Mineshop.eu?
Mining Knowledge — Bitcoin & ASIC 101
What is an ASIC miner and how does it work?
What is hashrate and why does it matter?
What do TH/s, GH/s, MH/s, and PH/s mean?
What is mining difficulty and why does it keep increasing?
What is the Bitcoin halving and when is the next one?
What is the difference between solo mining and pool mining?
How much electricity does an ASIC miner use?
Can I mine Bitcoin profitably at home in 2026?
What is mining efficiency (J/TH) and why does it matter?
What is the best ASIC miner for beginners or home use in 2026?
What is the difference between Bitmain Antminer, Whatsminer, and IceRiver?
How loud are ASIC miners — can I use one at home?
What is immersion cooling and do I need it?
How long do ASIC miners last?
What cryptocurrencies can I mine with an ASIC miner?
What is a mining pool and which ones should I use?
What is NiceHash and how does it work for miners?
How do I calculate mining ROI?
What is undervolting and why do miners do it?
Product Range
What types of mining hardware does Mineshop.eu supply?
Payment and Ordering
What payment methods are accepted by Mineshop.eu?
How do I make a cryptocurrency payment?
Is there a limit on how much I can spend when using a credit or debit card?
What are the KYC requirements for credit card payments?
When is payment required after placing an order?
How do I pay for an ASIC miner using a bank transfer?
What happens if the ASIC miner I ordered is out of stock by the time my payment is processed?
What should I do if I’m interested in making a bulk purchase?
How secure are cryptocurrency payments through Coinbase Commerce?
What should I do if I need assistance with my payment or order?
Are there any additional fees for using certain payment methods?
Order Cancellation and Market Volatility
Can I cancel my ASIC miner order if it has not been shipped out?
Why can’t I cancel my ASIC miner order?
How can market volatility affect ASIC miner pricing?
What should I consider before ordering an ASIC miner from Mineshop.eu?
Are there any exceptions to the no-cancellation policy for ASIC miners on Mineshop.eu?
Can I cancel my order for hardware other than ASIC miners from Mineshop.eu?
What is the return policy for non-ASIC hardware purchased from Mineshop.eu?
How do I initiate a return for non-ASIC hardware?
What conditions must be met for a return to be accepted?
Will I receive a full refund for a returned non-ASIC hardware item?
What if my non-ASIC hardware order has already been shipped? Can I still cancel or return it?
Are there any restocking fees for returning non-ASIC hardware?
ASIC Miners and Power Requirements
Do ASIC miners come with power cables?
What is an ASIC Miner?
How do I choose the right ASIC Miner?
Can I use an ASIC Miner for multiple cryptocurrencies?
How do I set up my ASIC Miner?
What maintenance is required for ASIC Miners?
How much power does an ASIC Miner use?
Can I use a standard household outlet for my ASIC Miner?
How can I reduce my mining electricity costs?
What safety precautions should I take with my mining power setup?
Warranty and Support
How does Mineshop.eu handle warranties?
What to do if you have issues with Asic miners?
What is the standard warranty period for ASIC Miners?
What does the ASIC Miner warranty cover?
How do I claim a warranty for my ASIC Miner?
Can I extend the warranty on my ASIC Miner?
What should I do if my ASIC Miner has a problem after the warranty period?
Are there any user actions that can void the ASIC Miner warranty?
How can I contact support for my ASIC Miner?
Is it possible to get technical support without a valid warranty?
What information should I have ready when contacting support?
How long does it typically take to resolve a warranty claim?
Shipping and Delivery
Where does Mineshop.eu ship its products from?
Can I pick up my order directly from Mineshop.eu?
How will I receive updates on my order?
What Shipping methods uses Mineshop.eu?
Are products insured during shipping?
How does Mineshop.eu handle shipping within the EU?
Can customers outside the EU request shipment from a specific warehouse?
Are there any customs or additional charges for EU customers?
What about customs charges for customers outside the EU?
Does Mineshop.eu assist with reducing import costs?
How does Mineshop.eu support EU businesses with VAT?
What should I do if I have specific shipping requirements or questions?
Customer Support
How can I contact Mineshop.eu for support?
What types of issues can Mineshop.eu customer support help with?
What information should I provide when contacting customer support?
What are the customer support hours for Mineshop.eu?
How long does it typically take to receive a response from Mineshop.eu customer support?
Can Mineshop.eu customer support help me decide which product is best for my needs?
What should I do if I haven’t received a response to my support request?
Does Mineshop.eu offer technical support for setting up and using their products?
Are there any resources available for self-help or troubleshooting?
Can Mineshop.eu customer support assist with warranty and return questions?
Discounts and Promotions
Does Mineshop.eu offer discounts?
Mining Chest - Loyalty Points & Rewards
What is the Mining Chest?
The Mining Chest is Mineshop’s loyalty rewards programme. Earn points by mining Bitcoin at our solo pool (solo.mineshop.eu) and by purchasing products from the store. Redeem points for up to 20% off eligible hardware at checkout, plus early access to new stock.
How do I earn points by mining?
Connect your miner to stratum+tcp://pool.mineshop.eu:3333 using your Bitcoin wallet address as the username. Points are awarded daily based on your hashrate at approximately 3.6 points per TH/s per day. A 100 TH/s miner earns around 360 points/day before multipliers. Points appear in My Account → Mining Points.
How do I earn points by purchasing?
Every completed order automatically credits loyalty points to your account. Points are awarded when your order status changes to “completed” and appear as “Earned from order #XXXXX” in your history. Higher-value orders earn more points. No action needed - fully automatic.
Are there multipliers that boost my points?
Yes - three multiplier types stack on top of your base mining rate:
Streak Multiplier - Mine every day to build a streak. Longer streaks earn higher multipliers. Miss a day and the streak resets.
Rank Multiplier - Your position on the pool hashrate leaderboard determines a rank multiplier. Higher average hashrate = higher rank = more points per TH/s.
Elite Ranks - Two titles that reset when overtaken: Warlord (highest 7-day average hashrate, 2x bonus) and Legion Commander (most active workers in last 15 minutes, 2x bonus). All multipliers are visible at solo.mineshop.eu.
How do I use points at checkout?
At checkout, if your cart has an eligible product and you hold at least 500 points, a “Use Mining Points” option appears. Select how many points to apply - 100 points = €1 discount. The discount is applied instantly to your order total. If an order is cancelled, your points are automatically restored.
How much can I save? Is there a cap?
Up to 20% off the eligible product’s price. On a €1,000 miner that’s up to €200 off (= 20,000 points). The minimum to redeem is 500 points (€5). Not all products are eligible - look for the “Points accepted” indicator on the product page or in your cart.
What else can points be used for?
• Up to 20% discount on eligible hardware at checkout
• Early access to new products - customers with high balances are notified before new stock goes on general sale
Points have no expiry while your account is active. More redemption options are planned.
Can I earn points without mining - just from purchases?
Yes. Create a Mineshop account and every completed order earns points automatically - no mining required. Mining earns significantly more points (especially with multipliers), but it’s entirely optional. The programme rewards both miners and shoppers.
How do I check my points balance?
Log in and go to My Account → Mining Points to see your current balance, full transaction history, and the euro value of your points. If you’re mining at the pool, your live hashrate, streak, and multiplier stack are visible on the solo pool dashboard.
Does mining at the solo pool also give me a chance to win a Bitcoin block?
Yes - that’s the core appeal of solo mining. Every miner at solo.mineshop.eu competes for the full Bitcoin block reward (currently 3.125 BTC, approximately €240,000+). If your miner finds a block, you keep 100% of it. SoloBlocks.io has tracked hundreds of real blocks found by home miners. Mining Chest points are earned on top - there is no trade-off.