Mining FAQ — ASIC Miners, Bitcoin & Crypto Mining Questions
About Mineshop
Who is Mineshop.eu?
Mineshop.eu is a leading crypto hardware manufacturer and distributor, established in 2016 and based in Dublin, Ireland. Most orders ship from Ireland and Latvia, within the EU.
Mining Knowledge — Bitcoin & ASIC 101
What is an ASIC miner and how does it work?
An ASIC (Application-Specific Integrated Circuit) miner is hardware built exclusively to perform one task: running a cryptographic hash function as fast and efficiently as possible. For Bitcoin, that function is SHA-256. The miner takes a block header as input, adds a random nonce, hashes the result, and checks whether the output meets the network's difficulty target. It does this billions of times per second. Because it's designed for one job only, an ASIC is 10,000–100,000× more efficient at mining than a GPU or CPU. Leading manufacturers include Bitmain (Antminer), MicroBT (Whatsminer), and IceRiver.
What is hashrate and why does it matter?
Hashrate is the number of hash calculations a miner performs per second. A higher hashrate means more chances to find the next block and earn the block reward. Hashrate is measured in TH/s (terahashes), GH/s (gigahashes), or PH/s (petahashes). The entire Bitcoin network combined exceeds 800 EH/s (exahashes) as of early 2026. Your individual miner's earnings are proportional to your share of the total network hashrate — so rising network hashrate reduces individual earnings over time.
What do TH/s, GH/s, MH/s, and PH/s mean?
These are units of hashrate: • MH/s — Megahash = 1 million hashes/sec (used for GPU/CPU mining) • GH/s — Gigahash = 1 billion hashes/sec • TH/s — Terahash = 1 trillion hashes/sec (standard for modern Bitcoin ASICs) • PH/s — Petahash = 1 quadrillion hashes/sec (used by large mining operations) • EH/s — Exahash = 1 quintillion hashes/sec (used for total Bitcoin network) Each unit is 1,000× the one below it. A typical home ASIC miner in 2026 delivers 100–250 TH/s.
What is mining difficulty and why does it keep increasing?
Mining difficulty is a network parameter that controls how hard it is to find a valid Bitcoin block. It adjusts every 2,016 blocks (~2 weeks) to keep average block time at 10 minutes. When more miners join the network and blocks are found faster than 10 minutes, difficulty increases — and individual miners earn less per TH/s. Difficulty has risen roughly 100× over the past 5 years as Bitcoin adoption and mining investment have grown. This is why upgrading to more efficient hardware matters: a miner that was profitable at lower difficulty may become unprofitable as difficulty climbs.
What is the Bitcoin halving and when is the next one?
The Bitcoin halving is a programmed event that cuts the block reward in half every 210,000 blocks (~4 years). It controls Bitcoin's supply issuance and is fundamental to its deflationary model. Historical halvings: 2012 (50→25 BTC), 2016 (25→12.5 BTC), 2020 (12.5→6.25 BTC), 2024 (6.25→3.125 BTC). The next halving is expected around April 2028, when the reward will drop to 1.5625 BTC per block. Historically, each halving has been followed by a significant bull market within 12–18 months.
What is the difference between solo mining and pool mining?
Pool mining: You join a pool with thousands of other miners, combining hashrate to find blocks far more frequently. Rewards are split proportionally. You earn small, consistent daily payments. This is what 99% of miners do. Solo mining: Your miner works alone. If you find a block, you keep the full reward (currently 3.125 BTC ≈ €240,000+ plus fees). But the odds are extremely low — a 200 TH/s miner at today's difficulty would statistically find a block once every ~400 years. Solo mining is effectively a lottery. Some miners use solo pools (like Solo CK Pool) which connect to the Bitcoin network directly but share the full block reward only to the finder.
How much electricity does an ASIC miner use?
Power consumption varies by model. A typical home ASIC miner uses 1,200–4,000 watts continuously. Examples: • Mini/home miners (e.g. Antminer S21 Mini): ~1,400W → ~34 kWh/day • Mid-range (e.g. Antminer S19j Pro): ~3,050W → ~73 kWh/day • High-end (e.g. Antminer S21 XP): ~3,500W → ~84 kWh/day Always ensure your home wiring and circuit breakers can handle the load. Most European household circuits are 16A (3,680W max). For miners above 3kW, a dedicated 32A circuit is recommended. A qualified electrician should assess your setup.
Can I mine Bitcoin profitably at home in 2026?
Yes — with the right hardware and electricity rate. Profitability depends on three factors: hashrate, efficiency (J/TH), and your electricity cost (€/kWh). At €0.10/kWh, most current-gen ASICs (Antminer S21, Whatsminer M60S) are profitable. At €0.20/kWh, only the most efficient top-tier miners break even. At €0.30/kWh+, home mining is typically unprofitable at current Bitcoin prices. If your electricity is cheap (solar, off-peak tariffs), home mining can generate meaningful returns. Use asicminersprofitability.com to calculate current ROI for specific models.
What is mining efficiency (J/TH) and why does it matter?
Efficiency (Joules per Terahash) measures how much electricity a miner consumes per unit of mining output. It's the single most important spec for long-term profitability. A miner doing 200 TH/s at 20 J/TH uses 4,000W; one doing 200 TH/s at 15 J/TH uses only 3,000W — same revenue, 25% lower electricity bill. In 2026, top-tier miners achieve 15–18 J/TH; mainstream home miners 20–25 J/TH. As Bitcoin price and difficulty fluctuate, more efficient miners remain profitable longer. Always compare J/TH, not just raw TH/s, when buying hardware.
What is the best ASIC miner for beginners or home use in 2026?
For beginners, look for miners that balance noise, power draw, and profitability. Top picks in 2026: • Mini miners (under 1,500W, <55 dB): ideal for home offices — low noise, standard plug • Antminer S21 series: excellent efficiency (18–20 J/TH), widely supported firmware • Whatsminer M60S: reliable, good pool support, hydro-cooled variants available • IceRiver KS-series: if you want to mine Kaspa rather than Bitcoin For a personalised recommendation based on your electricity rate and budget, contact our team — we've been selling mining hardware since 2016.
What is the difference between Bitmain Antminer, Whatsminer, and IceRiver?
Bitmain Antminer: World's largest ASIC manufacturer. Widest hardware range, most third-party firmware support (Braiins OS, vnish), largest community. SHA-256 Bitcoin miners and Scrypt (Litecoin) models. MicroBT Whatsminer: Bitmain's main competitor. Strong build quality, competitive efficiency. M60/M66 series are top-tier SHA-256 miners. Popular in large mining operations. IceRiver: Specialises in Kaspa (KAS) and other altcoin algorithms. Excellent choice if you want to mine KAS rather than BTC. Compact, quieter models available.
How loud are ASIC miners — can I use one at home?
Industrial ASIC miners are loud: 65–80 dB (comparable to a vacuum cleaner running continuously). This makes them unsuitable for bedrooms or living areas without soundproofing. Options for home use: • Mini/home miners: 40–55 dB — acceptable in a garage, basement, or dedicated room • Soundproofed enclosures: DIY or commercial boxes can reduce noise by 20–30 dB • Immersion cooling: submerging the miner in dielectric fluid eliminates fan noise entirely If noise is a concern, filter by noise level when browsing our hardware or ask for low-noise recommendations.
What is immersion cooling and do I need it?
Immersion cooling submerges ASIC miners in non-conductive dielectric fluid (mineral oil or engineered fluid like Engineered Fluid 3M Novec). Benefits: near-silent operation, 20–30% more hashrate through stable overclocking, 50%+ longer hardware lifespan, no dust problems, and lower ambient temperature. Drawbacks: higher setup cost, messier hardware handling, harder to service. For a single home miner, air cooling is sufficient. Immersion becomes worth considering at 5+ units or when noise/heat are serious constraints.
How long do ASIC miners last?
With proper care, an ASIC miner typically operates reliably for 3–5 years. Key factors: operating temperature (keep chips below 85°C), clean air supply (dusty environments accelerate wear), stable power supply (voltage spikes damage boards), and regular fan cleaning. Immersion-cooled miners often last 6–8+ years. The biggest risk is economic obsolescence — newer, more efficient models may make your hardware unprofitable before it physically fails.
What cryptocurrencies can I mine with an ASIC miner?
It depends on the algorithm your ASIC is built for: • SHA-256 ASICs: Bitcoin (BTC), Bitcoin Cash (BCH), Bitcoin SV (BSV) • Scrypt ASICs: Litecoin (LTC) + Dogecoin (DOGE) merge-mined simultaneously • Ethash ASICs: Ethereum Classic (ETC), Ubiq • kHeavyHash ASICs: Kaspa (KAS) • Blake3 ASICs: Alephium (ALPH) An ASIC cannot switch between algorithms — a SHA-256 Bitcoin miner cannot mine Kaspa. Buy hardware matched to the coin you want to mine.
What is a mining pool and which ones should I use?
A mining pool is a group of miners who combine hashrate to find blocks more consistently and share rewards proportionally. For Bitcoin, recommended pools in 2026: • Foundry USA — largest Bitcoin pool, 0% fee (FPPS payout) • AntPool — Bitmain-operated, 0–2.5% fee, large and reliable • F2Pool — long-running, multi-coin, 2.5% fee • Braiins Pool — first pool ever (formerly Slush Pool), 2% fee, Stratum V2 support • ViaBTC — 2% fee, good for smaller miners Choose based on payout method (PPS, FPPS, PPLNS), fee, minimum payout, and server location (lower latency = fewer stale shares).
What is NiceHash and how does it work for miners?
NiceHash is a hashrate marketplace where you rent your mining power to buyers who want to mine specific coins. Instead of mining Bitcoin directly, you point your ASIC at NiceHash, which pays you in Bitcoin regardless of what it does with your hashrate. Advantages: easy setup, automatic profitability switching, no need to choose a pool. Disadvantages: typically 5–15% lower earnings than direct pool mining, NiceHash controls your hashrate, and payments are held in their custodial wallet. Best for beginners who want simplicity over maximum profit.
How do I calculate mining ROI?
Basic ROI formula: Daily revenue = (Your TH/s ÷ Network TH/s) × Daily BTC issuance × BTC price Daily cost = (Power in kW) × 24 × electricity rate (€/kWh) Daily profit = Daily revenue − Daily cost ROI days = Hardware cost ÷ Daily profit Important: network hashrate and BTC price change daily, so ROI estimates have wide uncertainty. Always model multiple scenarios (BTC +/− 50%, difficulty +30%). Use asicminersprofitability.com for automated calculations with live data.
What is undervolting and why do miners do it?
Undervolting means running ASIC chips at a lower voltage than the factory default. The chips still perform at near-stock hashrate but consume less electricity — improving efficiency (J/TH) and reducing heat. A well-tuned undervolt can reduce power consumption by 10–20% with less than 2–3% hashrate loss, significantly improving profitability at high electricity rates. Undervolting requires compatible third-party firmware (Braiins OS, vnish) and careful chip-by-chip tuning. Factory warranty may be voided — check your manufacturer's policy first.
Product Range
What types of mining hardware does Mineshop.eu supply?
The product lineup at Mineshop.eu includes a comprehensive range of mining hardware and accessories, such as GPU miners, CPU miners, FPGA miners, ASIC miners, immersion cooling systems, and essential electrical components for mining rigs.
Payment and Ordering
What payment methods are accepted by Mineshop.eu?
We accept Bitcoin (on-chain and Lightning) via BTCPay, USDC on Polygon, SEPA bank transfers, and Visa or Mastercard via Revolut. Apple Pay and Google Pay are available when shown at Revolut checkout. Payment Policy.
How do I make a cryptocurrency payment?
Choose Bitcoin (BTCPay) or USDC (Polygon) at checkout. For Bitcoin, follow the BTCPay invoice and its on-chain or Lightning instructions. For USDC, send the exact amount of USDC on Polygon to the address shown before the payment page expires. Payment Policy.
Is there a limit on how much I can spend when using a credit or debit card?
Yes, there is a limit for credit and debit card payments, which is capped at 5000 euros. For purchases exceeding this amount, you may consider using bank transfers or cryptocurrency payments.
What are the KYC requirements for credit card payments?
Standard KYC procedures for credit card payments include providing a photo of the card with the middle eight numbers covered, a utility bill for the delivery address, and a copy of personal identification.
When is payment required after placing an order?
Due to high demand, payment and proof of payment must be provided within 24 hours of placing an order to secure the purchase.
How do I pay for an ASIC miner using a bank transfer?
When paying for an ASIC miner via bank transfer, it’s crucial to transfer the payment proof to [email protected] immediately after the transaction. Due to high demand and limited stock, prompt submission of payment proof is essential to secure your order.
What happens if the ASIC miner I ordered is out of stock by the time my payment is processed?
In high-demand periods, it’s possible for stock to sell out quickly, potentially leading to situations where multiple customers might find themselves short of stock. If this occurs, Mineshop.eu guarantees a full refund or will work towards a resolution in the customer’s favor, such as offering an alternative model or extending the delivery time.
What should I do if I’m interested in making a bulk purchase?
For bulk orders, Mineshop.eu advises customers to contact them directly for special pricing. You can reach out to [email protected] with your bulk order inquiry to receive tailored assistance and potentially advantageous offers.
How can I make a cryptocurrency payment safely?
Use the payment page reached from our checkout. For Bitcoin, follow the BTCPay invoice. For USDC, use Polygon only and check the token, network, address, amount and expiry before sending funds. Cryptocurrency transactions cannot be reversed. Payment Policy.
What should I do if I need assistance with my payment or order?
If you require any help with your payment or have questions regarding your order, you’re encouraged to contact Mineshop.eu directly. Customer support can be reached via the email address [email protected], where you can expect to receive guidance and support for your inquiry.
Are there any additional fees for using certain payment methods?
Transaction fees may vary depending on the payment method chosen. It’s advisable to check the terms associated with each payment method on Mineshop.eu or consult with your bank or payment provider to understand any additional charges that may apply.
Order Cancellation and Market Volatility
Can I cancel my ASIC miner order if it has not been shipped out?
Industrial ASIC miners are final sale and cannot be returned for a change of mind, opened or unopened. Home miners, FPGA miners, computer parts and other hardware can be returned within 14 days of delivery if the package is unopened and the item is unused. DOA, warranty and statutory consumer rights are not affected.
Why can’t I cancel my ASIC miner order?
Industrial ASIC miners are final sale and cannot be returned for a change of mind, opened or unopened. Home miners, FPGA miners, computer parts and other hardware can be returned within 14 days of delivery if the package is unopened and the item is unused. DOA, warranty and statutory consumer rights are not affected.
How can market volatility affect ASIC miner pricing?
Market volatility can lead to rapid changes in the value and demand for ASIC miners, influenced by factors such as changes in cryptocurrency prices, mining difficulty, and overall mining profitability. Even minor fluctuations in these factors can have a significant impact on mining hardware pricing and availability.
What should I consider before ordering an ASIC miner from Mineshop.eu?
Given the no-cancellation policy for industrial ASIC miners due to market volatility, it’s crucial to thoroughly evaluate your decision to invest in an ASIC miner. Consider factors like current market conditions, the specific cryptocurrency you intend to mine, the miner’s efficiency, potential profitability, and your long-term mining strategy.
Are there any exceptions to the no-cancellation policy for ASIC miners on Mineshop.eu?
Industrial ASIC miners are final sale and cannot be returned for a change of mind, opened or unopened. Home miners, FPGA miners, computer parts and other hardware can be returned within 14 days of delivery if the package is unopened and the item is unused. DOA, warranty and statutory consumer rights are not affected.
Can I cancel my order for hardware other than ASIC miners from Mineshop.eu?
Yes, orders for hardware items other than ASIC miners can be canceled, provided that the cancellation request is made before the order is processed and shipped. It’s important to promptly communicate your intention to cancel to ensure the order can be halted in time.
What is the return policy for home miners, FPGA miners and other hardware?
Industrial ASIC miners are final sale and cannot be returned for a change of mind, opened or unopened. Home miners, FPGA miners, computer parts and other hardware can be returned within 14 days of delivery if the package is unopened and the item is unused. DOA, warranty and statutory consumer rights are not affected. Please see details here.
How do I start a return or warranty request?
For an eligible unopened return, contact Mineshop.eu’s customer service at rma@mineshop.eu with your order number within 14 days of delivery. For warranty or repair, open Warranty & repairs on the contact page. Sign in with the account you used to buy, find the order, and select one item and the request type. Then enter the serial number and describe the fault. If you ordered as a guest or can’t find your order, email rma@mineshop.eu. Do not ship anything until you receive our written approval and the shipping instructions for your case; a reference alone is not an approval.
What conditions must be met for a return to be accepted?
For a change-of-mind return, home miners, FPGA miners, computer parts and other hardware must be unopened and unused, in the original sealed packaging with all accessories and documentation. Request the return within 14 days of delivery. Industrial ASIC miners are final sale. Faulty goods are assessed under the warranty and DOA terms; your statutory rights are not affected.
Will I receive a full refund for a returned non-ASIC hardware item?
Upon receiving and inspecting the returned item, Mineshop.eu will process your refund. The refund will typically cover the cost of the item, but it may not include any shipping fees paid during the purchase. Be sure to review Mineshop.eu’s return policy for specific details regarding refunds.
What if my non-ASIC hardware order has already been shipped? Can I still cancel or return it?
If your order has already been shipped, you won’t be able to cancel it. Home miners, FPGA miners, computer parts and other hardware can still be returned within 14 days of delivery if they are unopened and unused. Industrial ASIC miners are final sale. Get our written approval and shipping instructions before you send anything back. Warranty, DOA and statutory consumer rights are not affected.
Are there any restocking fees for returning non-ASIC hardware?
Restocking fees, if applicable, will be specified in Mineshop.eu’s return policy. It’s advisable to review this policy or contact customer service for clarification on any fees associated with returning an item.
ASIC Miners and Power Requirements
Do ASIC miners come with power cables?
Some ASIC miners may not include power cables. It’s advisable to purchase PDU cables separately to ensure safe and reliable power supply for these high-consumption devices.
What is an ASIC Miner?
ASIC (Application-Specific Integrated Circuit) Miners are specialized hardware designed specifically for mining cryptocurrencies. Unlike general-purpose hardware, ASIC miners are optimized to compute mining algorithms with maximum efficiency.
How do I choose the right ASIC Miner?
Choosing the right ASIC Miner depends on several factors including the cryptocurrency you wish to mine, the miner’s hash rate, energy efficiency, and your budget. Researching and comparing different models is essential to find one that fits your mining goals.
Can I use an ASIC Miner for multiple cryptocurrencies?
ASIC Miners are designed for specific mining algorithms, making them suitable for mining certain cryptocurrencies. While some algorithms are used by multiple coins, it’s crucial to ensure compatibility before purchasing.
How do I set up my ASIC Miner?
Setting up an ASIC Miner involves connecting it to your power supply and internet, configuring it via its web interface or connected device, and pointing it to a mining pool or your wallet address. Detailed instructions are usually provided by the manufacturer.
What maintenance is required for ASIC Miners?
ASIC Miners require regular cleaning to remove dust and ensure adequate cooling. It’s also important to monitor their performance and update firmware as recommended by the manufacturer.
How much power does an ASIC Miner use?
The power consumption of ASIC Miners varies widely depending on the model and its efficiency. It’s essential to check the specifications of your specific model for accurate information.
Can I use a standard household outlet for my ASIC Miner?
Depending on the power consumption of your ASIC Miner, a standard household outlet may not be sufficient, especially for high-powered models. It’s crucial to assess the electrical requirements and possibly consult an electrician.
How can I reduce my mining electricity costs?
To reduce electricity costs, consider mining during off-peak hours if your electricity provider offers lower rates, use energy-efficient mining hardware, and ensure your mining setup is optimally cooled to prevent overheating and wasted energy.
What safety precautions should I take with my mining power setup?
Ensure your mining setup adheres to electrical safety standards, avoid overloading circuits, use surge protectors, and regularly inspect your equipment for any signs of damage or overheating. Consulting with an electrician to ensure your setup is safe and compliant with local regulations is also advisable.
Warranty and Support
How does Mineshop.eu handle warranties?
Mineshop.eu facilitates warranty claims. For certain products like ASIC miners, direct manufacturer interaction may be available to expedite the process.
What to do if you have issues with Asic miners?
If you have an issue with an ASIC miner bought from Mineshop.eu, request warranty or repair through Warranty & repairs on our contacts page . Sign in with the account you used to buy, find the order, and select one item and the request type. Enter the serial number and describe the fault. Photos or logs you already have can help, but do not reconnect a faulty device to collect evidence. If you ordered as a guest or the serial number is not available, email rma@mineshop.eu. Wait for our written approval and shipping instructions before you send the item. For a direct manufacturer claim, follow that manufacturer’s procedure.
What is the standard warranty period for ASIC Miners?
Warranty length depends on the product: 6 months for home Bitcoin miners (12 months for Avalon home miners), 6 months for basic altcoin miners, 12 months for industrial Bitcoin miners and 24 months for new computer parts, counted from the dispatch date. If a product has special terms, we check the coverage when you open a request. This does not limit your statutory consumer rights.
What does the ASIC Miner warranty cover?
ASIC Miner warranties generally cover defects in materials and workmanship under normal use. This does not cover damages resulting from misuse, unauthorized modifications, external causes such as accidents, or natural disasters.
How do I claim a warranty for my ASIC Miner?
For a Mineshop warranty request, open Warranty & repairs on our contact page. Sign in with the account you used to buy, find the order, and select one item and the request type. Enter the serial number and describe the fault. Photos or logs you already have can help, but do not reconnect a faulty device to collect evidence. If you ordered as a guest or the serial number is not available, email rma@mineshop.eu. Wait for our written approval and shipping instructions before you send the item. For a direct manufacturer claim, follow that manufacturer’s procedure.
Can I extend the warranty on my ASIC Miner?
Some manufacturers offer extended warranty options at an additional cost. Check with your ASIC Miner’s brand to see if such options are available and what they entail.
What should I do if my ASIC Miner has a problem after the warranty period?
If the commercial warranty has expired, use Warranty & repairs on the contact page to request a coverage review or an offer for paid diagnostics or repair. Before you accept an offer, we confirm availability, the exact fees, any VAT and the shipping terms. Repair work needs a separate quote that you accept. Creating a request or accepting a quote does not take a payment and does not authorise shipping. You can also ask the manufacturer about its service options. Your statutory rights are not affected.
Are there any user actions that can void the ASIC Miner warranty?
Yes, certain actions can void the warranty, such as unauthorized modifications or repairs, using the device in a manner not intended by the manufacturer, physical damage caused by misuse, and damage from external sources like power surges.
How can I contact support for my ASIC Miner?
Support contact information is typically provided on the manufacturer’s website. This can include support tickets, email addresses, phone numbers, and sometimes live chat options.
Is it possible to get technical support without a valid warranty?
Yes, most manufacturers and sellers provide technical support regardless of the warranty status. However, any repairs or services provided outside the warranty may incur charges.
What information should I have ready when contacting support?
When contacting support, have your ASIC Miner’s model, serial number, purchase information, a detailed description of the issue, exported log file if possible and any troubleshooting steps you’ve already taken ready to expedite the support process.
How long does it typically take to resolve a warranty claim?
The resolution time for a warranty claim can vary based on the issue’s complexity, parts availability, shipping times, and the manufacturer’s policies. It’s best to ask for an estimated timeline when filing your claim.
Shipping and Delivery
Where does Mineshop.eu ship its products from?
Most orders ship from Ireland and Latvia, within the EU. No customs charges apply to shipments within the EU. Please check the delivery estimate shown for the product.
Can I pick up my order directly from Mineshop.eu?
Direct pickup for some orders is available at our Ireland warehouse (Unit 9/11 North Park, North Road, Finglas, Dublin), with prior arrangement.
How will I receive updates on my order?
Mineshop.eu will keep you informed about your order status and tracking details via email.
What Shipping methods uses Mineshop.eu?
Mineshop.eu utilizes both DHL and UPS for their shipping services, offering both express and economy options to cater to various needs and preferences. Once an order is processed and marked as completed, Mineshop ensures to send the tracking information to the customer via email. This allows customers to conveniently monitor the progress of their shipment and have a clear idea of the delivery timeline. All shipments are insured.
Are products insured during shipping?
Yes, all products shipped by Mineshop.eu are insured, providing an extra layer of security and peace of mind for your purchases during transit.
How does Mineshop.eu handle shipping within the EU?
Most orders ship from Ireland and Latvia, within the EU. No customs charges apply to shipments within the EU.
Can customers outside the EU request shipment from a specific warehouse?
Most orders ship from Ireland and Latvia, within the EU. Please contact us before ordering if you need specific shipping arrangements.
Are there any customs or additional charges for EU customers?
Shipments within the EU are cleared through customs in advance, with no additional charges upon delivery. This policy ensures a hassle-free delivery experience for EU customers.
What about customs charges for customers outside the EU?
Customers outside the EU might face additional charges depending on the customs regulations of their respective countries. Mineshop.eu advises customers to be aware of their local customs policies.
Does Mineshop.eu assist with reducing import costs?
We do not under-declare parcel values to reduce import charges. Customs documents must correctly identify the goods and their value. Customers outside the EU may have to pay charges under local customs rules.
How does Mineshop.eu support EU businesses with VAT?
Mineshop.eu offers 0% VAT for EU businesses through intra-community sales. To qualify, payments must be made from a company account, and the delivery address must be the registered address of the company. This policy supports businesses by making purchases more cost-effective. Leave VAT number in Checkout and VAT will be deducted from final price. Company validation is mandatory after purchase.
What should I do if I have specific shipping requirements or questions?
For any special shipping requirements or queries, Mineshop.eu encourages customers to contact their support team. They are ready to provide tailored assistance to ensure your shipping needs are met satisfactorily.
Customer Support
How can I contact Mineshop.eu for support?
Mineshop.eu is reachable for support at [email protected] or via WhatsApp messaging on their website.
What types of issues can Mineshop.eu customer support help with?
Mineshop.eu customer support can assist with a wide range of issues, including order inquiries, payment issues, shipping information, technical support for products, warranty claims, returns, and any other questions related to your purchase or intended purchase.
What information should I provide when contacting customer support?
When contacting customer support, it’s helpful to provide as much relevant information as possible, such as your order number, the nature of your inquiry or issue, any relevant account information, and a detailed description of your question or problem to ensure a swift and accurate response.
What are the customer support hours for Mineshop.eu?
The customer support hours for Mineshop.eu may vary, Closed on Irish public holidays usual opening hours 9-4pm UTC. If you send an email outside of these hours, it will be addressed as soon as possible during the next business day.
How long does it typically take to receive a response from Mineshop.eu customer support?
Response times can vary depending on the volume of inquiries and the complexity of your request. Mineshop.eu aims to respond as quickly as possible, typically within a few business days.
Can Mineshop.eu customer support help me decide which product is best for my needs?
Yes, Mineshop.eu customer support can provide guidance and advice on selecting the best product for your needs based on your requirements, budget, and any other factors you specify. Please note that our business specializes in selling hardware, not investment services. We appreciate your understanding and are here to assist with any hardware inquiries you may have.
What should I do if I haven’t received a response to my support request?
If you haven’t received a response within a reasonable timeframe, it’s appropriate to send a follow-up email to ensure your request was received and is being processed. Make sure to reference any previous correspondence for continuity.
Does Mineshop.eu offer technical support for setting up and using their products?
Yes, Mineshop.eu provides technical support for the setup and use of their products. If you encounter any technical difficulties, you can reach out to their support team for assistance.
Are there any resources available for self-help or troubleshooting?
Mineshop.eu may offer various resources such as FAQs, product manuals, and troubleshooting guides on their website. These resources can be valuable for resolving common issues or questions independently.
Can Mineshop.eu customer support assist with warranty and return questions?
Absolutely, Mineshop.eu customer support can provide information and assistance regarding warranty claims, return policies, and procedures for returning a product if necessary.
Discounts and Promotions
Does Mineshop.eu offer discounts?
Periodic discounts and promotional sales are available, often accessible through coupon codes. Subscribing to the email newsletter is recommended to catch these deals.
Mining Chest - Loyalty Points & Rewards
What is the Mining Chest?
The Mining Chest is your Mineshop points balance: 100 points = €1 off eligible hardware at checkout. From 1 December 2026, you earn points by mining Bitcoin on our solo pool, solo.mineshop.eu, with your miner linked to your account. Purchases no longer earn points, and points last 12 months.
How do I earn points by mining?
1. Point your miner at stratum+tcp://solo.mineshop.eu:3333 with your Bitcoin address as the username.
2. Link the miner to your Mineshop account: open your Mining Chest on solo.mineshop.eu, scan the QR code and confirm while signed in at mineshop.eu.
3. Every night, points are added for your miner's average hashrate over the last 24 hours. The rate is explained below.
How many points does mining earn?
• Full rate: 3.6 points a day for each TH/s of your miner's hashrate. A 100 TH/s miner gets about 360 points a day (before bonuses).
• The full rate applies while our pool's average over the last 7 days is 4 PH/s or less. When the pool is bigger, everyone's rate goes down in the same proportion. At 8 PH/s it is half: 1.8 points per TH/s, so the same miner gets about 180 points.
• Limit: 1,000 points a day per account, all your miners together.
Do purchases still earn points?
Not from 1 December 2026. Orders placed before 1 December 2026 still earn points as today: the points are added when the order is completed, even if that is after 1 December. Orders placed on or after 1 December 2026 don't earn points. The points you already have are kept.
Are there bonuses that boost my points?
Yes, two kinds:
• Streak bonus: when your miner mines every day without a break, you get 5% more points from day 31, and 10% more from day 90. If it misses a day, the streak starts again from zero.
• Title bonus: the top miners on the pool leaderboard hold a title, such as Warlord, which adds extra points while they hold it. Only your highest title counts.
You can see your streak and any titles on the Mining Chest panel at solo.mineshop.eu. Bonus points count towards the limit of 1,000 points a day.
How do I use points at checkout?
Sign in, add an eligible product to your cart and go to checkout. In the Mining Chest box, choose how many points to use. 100 points = €1 off. You can use points from 500 points, for up to 20% of the price of eligible items, and not together with a coupon code. Your oldest points are used first. If an order is cancelled, the points go back to your Chest with their original expiry date.
How much can I save? Is there a cap?
Up to 20% of the price of each eligible item. On a €1,000 miner, that's up to €200 off (20,000 points). The minimum is 500 points (€5). Not all products are eligible, and you can't combine points with a coupon code. The Mining Chest box at checkout shows the most you can use on your order.
What else can points be used for?
You can use points for money off eligible hardware at checkout: from 500 points, for up to 20% of the price of eligible items. Some new products are also offered early to customers with a high enough points balance; the product page tells you how many points you need.
What happens to the points I already have?
They are kept. All points in your Chest on 1 December 2026 get 12 months from that day, so you can use them until 30 November 2027. This includes points from past orders, from mining and points bought on the pool site.
Do points expire?
Yes. From 1 December 2026, points last 12 months: points earned on a given day expire on the same date one year later. For example, points earned on 10 January 2027 can be used until 9 January 2028. Points you already have on 1 December 2026 can be used until 30 November 2027. Your oldest points are used first.
How do I check my points balance?
Sign in and open My Account → Mining Chest. You'll see your balance and your latest points history. Your live hashrate and streak are on the Mining Chest panel at solo.mineshop.eu.
Does rented hashrate earn points?
It's not meant to. Points are for miners you own. Rented hashrate (mining power you rent by the hour from a rental service) should not earn points. We can't tell it apart from your own miners yet, so for now it may still earn points, up to the limit of 1,000 points a day per account. Once we can identify it, it will stop earning points.
Do arcade prizes still give points?
Arcade prizes on the pool site are paid in points as announced up to the week of 30 November – 6 December 2026. From the week starting 7 December 2026, arcade prizes no longer add points. You can no longer buy points on the pool site; points you bought before stay in your balance.
Does mining at the solo pool also give me a chance to win a Bitcoin block?
Yes — and that’s the core appeal. Every miner at solo.mineshop.eu competes for the full Bitcoin block reward (currently 3.125 BTC ≈ €240,000+). If your miner finds a block, you keep 100% of it. SoloBlocks.io has tracked hundreds of real blocks found by home miners with as little as 1 TH/s. Mining Chest points are earned on top of your normal mining — there is no trade-off.
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