Privacy Policy
Mining Hardware Limited (Mineshop.eu) — how we collect, use, and protect your data
📋 Contents
1. Information We Collect
We collect only what's necessary to process your order and improve your experience
| Data Type | Examples | How Collected | Required? |
|---|---|---|---|
👤 Personal Data |
Full name, shipping address, email, phone number | You provide at registration or checkout | Required |
💳 Financial Data |
Card type, last 4 digits, expiry — never full card numbers | Payment processors (Stripe, PayPal) | Required |
🌐 Technical Data |
IP address, browser, OS, pages visited, access times | Auto-collected by servers & analytics | Optional |
📦 Order Data |
Products ordered, delivery tracking, transaction history | Generated when you place an order | Required |
💬 Communication Data |
Support tickets, email correspondence, live chat logs | When you contact us | Voluntary |
2. How We Use Your Information
Accurate information lets us provide a smooth, efficient, and personalised experience
- ✅ Process and fulfil your orders — payments, invoicing, shipping coordination
- ✅ Account management — creating and maintaining your Mineshop account
- ✅ Customer support — responding to queries, warranty claims, returns
- ✅ Fraud prevention — monitoring transactions and protecting against theft
- ✅ Legal compliance — responding to law enforcement requests and regulatory requirements
- ✅ Marketing communications — promotions, new products, sale alerts (only with your consent)
- ✅ Site improvement — analytics to improve navigation, speed, and content
- ✅ Personalisation — remembering your preferences and order history
🔒 We never sell your personal data to third parties for their own marketing purposes.
4. Cookies & Tracking Technologies
We use cookies to keep the site working and improve your experience
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login session, shopping cart, security tokens | Session / 30 days |
| Analytics | Google Analytics — page views, bounce rate, traffic source | 2 years |
| Marketing | Retargeting ads, conversion tracking (Google, Meta) | 90 days |
| Preference | Language, currency, remembered choices | 1 year |
You can control cookies in your browser settings. Disabling non-essential cookies will not affect your ability to place orders.
5. Security of Your Information
We implement industry-standard security measures to protect your data
While we implement robust security measures, please be aware that no method of data transmission over the internet is 100% secure. We continuously review and improve our security practices.
6. Your GDPR Rights
As an EU/EEA resident, you have the following rights regarding your personal data
Right to Access
Request a copy of the personal data we hold about you at any time
Right to Rectification
Correct inaccurate or incomplete personal data we hold
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Restrict
Limit how we process your data in certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing your data for marketing purposes at any time
📩 To exercise any right, email us at info@mineshop.eu. We will respond within 30 days in accordance with GDPR Article 12.
7. Data Retention
We keep your data only as long as necessary
| Data Type | Retention Period | Reason |
|---|---|---|
| Order & transaction data | 7 years | Irish tax & accounting law requirements |
| Account data | Until deletion request | Ongoing customer relationship |
| Marketing preferences | Until unsubscribe | Your consent |
| Support/chat logs | 2 years | Service improvement & dispute resolution |
| Technical/analytics data | 26 months | Google Analytics default |
8. Children's Privacy
Our services are not directed to children under 16
We do not knowingly collect or solicit personal data from anyone under the age of 16. Our website and services are intended for adults purchasing mining hardware. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at info@mineshop.eu and we will delete it promptly.
9. Do-Not-Track Signals
Browser-level tracking preferences
Some browsers include a Do-Not-Track ("DNT") feature that signals websites not to track browsing activity. Because no uniform standard for DNT signals has been adopted, we do not currently respond to DNT browser signals. However, you can manage tracking via our cookie settings or by opting out of Google Analytics at tools.google.com/dlpage/gaoptout.
10. Contact Us — Data Controller
If you have questions, concerns, or wish to exercise your GDPR rights, contact our Data Controller directly: