Frequently Asked Questions — Bitcoin & ASIC Mining

Mineshop.eu is a leading crypto hardware manufacturer and distributor, established in 2016 and based in Dublin, Ireland. With a global reach, it provides top-quality mining hardware.

The product lineup at Mineshop.eu includes a comprehensive range of mining hardware and accessories, such as GPU miners, CPU miners, FPGA miners, ASIC miners, immersion cooling systems, and essential electrical components for mining rigs.

We accept Bitcoin (on-chain and Lightning) via BTCPay, USDC on Polygon, SEPA bank transfers, and Visa or Mastercard via Revolut. Apple Pay and Google Pay are available when shown at Revolut checkout. Payment Policy.

Choose Bitcoin (BTCPay) or USDC (Polygon) at checkout. For Bitcoin, follow the BTCPay invoice and its on-chain or Lightning instructions. For USDC, send the exact amount of USDC on Polygon to the address shown before the payment page expires. Payment Policy.

Yes, there is a limit for credit and debit card payments, which is capped at 5000 euros. For purchases exceeding this amount, you may consider using bank transfers or cryptocurrency payments.

Standard KYC procedures for credit card payments include providing a photo of the card with the middle eight numbers covered, a utility bill for the delivery address, and a copy of personal identification.

Due to high demand, payment and proof of payment must be provided within 24 hours of placing an order to secure the purchase.

When paying for an ASIC miner via bank transfer, it’s crucial to transfer the payment proof to info@mineshop.eu immediately after the transaction. Due to high demand and limited stock, prompt submission of payment proof is essential to secure your order.

In high-demand periods, it’s possible for stock to sell out quickly, potentially leading to situations where multiple customers might find themselves short of stock. If this occurs, Mineshop.eu guarantees a full refund or will work towards a resolution in the customer’s favor, such as offering an alternative model or extending the delivery time.

For bulk orders, Mineshop.eu advises customers to contact them directly for special pricing. You can reach out to info@mineshop.eu with your bulk order inquiry to receive tailored assistance and potentially advantageous offers.

Use the payment page reached from our checkout. For Bitcoin, follow the BTCPay invoice. For USDC, use Polygon only and check the token, network, address, amount and expiry before sending funds. Cryptocurrency transactions cannot be reversed. Payment Policy.

If you require any help with your payment or have questions regarding your order, you’re encouraged to contact Mineshop.eu directly. Customer support can be reached via the email address info@mineshop.eu, where you can expect to receive guidance and support for your inquiry.

Transaction fees may vary depending on the payment method chosen. It’s advisable to check the terms associated with each payment method on Mineshop.eu or consult with your bank or payment provider to understand any additional charges that may apply.

Due to the volatile market conditions affecting ASIC miner pricing and mining profitability, Mineshop.eu does not offer order cancellations for ASIC miners once an order has been placed. The nature of the mining hardware market can lead to drastic changes in value over short periods, including just a few hours or days, making it challenging to accommodate cancellations.

The pricing of ASIC miners is subject to significant fluctuations influenced by the volatile cryptocurrency market and mining profitability. This volatility can drastically affect hardware pricing and demand within very short timeframes. To maintain fairness and stability in such a dynamic market, Mineshop.eu has a no-cancellation policy for ASIC miner orders.

Market volatility can lead to rapid changes in the value and demand for ASIC miners, influenced by factors such as changes in cryptocurrency prices, mining difficulty, and overall mining profitability. Even minor fluctuations in these factors can have a significant impact on mining hardware pricing and availability.

Given the no-cancellation policy due to market volatility, it’s crucial to thoroughly evaluate your decision to invest in an ASIC miner. Consider factors like current market conditions, the specific cryptocurrency you intend to mine, the miner’s efficiency, potential profitability, and your long-term mining strategy.

Mineshop.eu maintains a strict no-cancellation policy for ASIC miners to address the challenges posed by market volatility. As such, no exceptions are made, underscoring the importance of careful consideration before making a purchase.

Yes, orders for hardware items other than ASIC miners can be canceled, provided that the cancellation request is made before the order is processed and shipped. It’s important to promptly communicate your intention to cancel to ensure the order can be halted in time.

Industrial ASIC miners are final sale and cannot be returned for a change of mind, opened or unopened. Home miners, FPGA miners, computer parts and other hardware can be returned within 14 days of delivery if the package is unopened and the item is unused. DOA, warranty and statutory consumer rights are not affected. Please see details here.

For an eligible unopened return, contact Mineshop.eu’s customer service at rma@mineshop.eu with your order number within 14 days of delivery. For warranty or repair, open Warranty & repairs on the contact page. Sign in with the account you used to buy, find the order, and select one item and the request type. Then enter the serial number and describe the fault. If you ordered as a guest or can’t find your order, email rma@mineshop.eu. Do not ship anything until you receive our written approval and the shipping instructions for your case; a reference alone is not an approval.

For a change-of-mind return, home miners, FPGA miners, computer parts and other hardware must be unopened and unused, in the original sealed packaging with all accessories and documentation. Request the return within 14 days of delivery. Industrial ASIC miners are final sale. Faulty goods are assessed under the warranty and DOA terms; your statutory rights are not affected.

Upon receiving and inspecting the returned item, Mineshop.eu will process your refund. The refund will typically cover the cost of the item, but it may not include any shipping fees paid during the purchase. Be sure to review Mineshop.eu’s return policy for specific details regarding refunds.

If your order has already been shipped, you won’t be able to cancel it. Home miners, FPGA miners, computer parts and other hardware can still be returned within 14 days of delivery if they are unopened and unused. Industrial ASIC miners are final sale. Get our written approval and shipping instructions before you send anything back. Warranty, DOA and statutory consumer rights are not affected.

Restocking fees, if applicable, will be specified in Mineshop.eu’s return policy. It’s advisable to review this policy or contact customer service for clarification on any fees associated with returning an item.

Some ASIC miners may not include power cables. It’s advisable to purchase PDU cables separately to ensure safe and reliable power supply for these high-consumption devices.

ASIC (Application-Specific Integrated Circuit) Miners are specialized hardware designed specifically for mining cryptocurrencies. Unlike general-purpose hardware, ASIC miners are optimized to compute mining algorithms with maximum efficiency.

Choosing the right ASIC Miner depends on several factors including the cryptocurrency you wish to mine, the miner’s hash rate, energy efficiency, and your budget. Researching and comparing different models is essential to find one that fits your mining goals.

ASIC Miners are designed for specific mining algorithms, making them suitable for mining certain cryptocurrencies. While some algorithms are used by multiple coins, it’s crucial to ensure compatibility before purchasing.

Setting up an ASIC Miner involves connecting it to your power supply and internet, configuring it via its web interface or connected device, and pointing it to a mining pool or your wallet address. Detailed instructions are usually provided by the manufacturer.

ASIC Miners require regular cleaning to remove dust and ensure adequate cooling. It’s also important to monitor their performance and update firmware as recommended by the manufacturer.

The power consumption of ASIC Miners varies widely depending on the model and its efficiency. It’s essential to check the specifications of your specific model for accurate information.

Depending on the power consumption of your ASIC Miner, a standard household outlet may not be sufficient, especially for high-powered models. It’s crucial to assess the electrical requirements and possibly consult an electrician.

To reduce electricity costs, consider mining during off-peak hours if your electricity provider offers lower rates, use energy-efficient mining hardware, and ensure your mining setup is optimally cooled to prevent overheating and wasted energy.

Ensure your mining setup adheres to electrical safety standards, avoid overloading circuits, use surge protectors, and regularly inspect your equipment for any signs of damage or overheating. Consulting with an electrician to ensure your setup is safe and compliant with local regulations is also advisable.

Mineshop.eu facilitates warranty claims. For certain products like ASIC miners, direct manufacturer interaction may be available to expedite the process.

If you have an issue with an ASIC miner bought from Mineshop.eu, request warranty or repair through Warranty & repairs on our contacts page. Sign in with the account you used to buy, find the order, and select one item and the request type. Enter the serial number and describe the fault. Photos or logs you already have can help, but do not reconnect a faulty device to collect evidence. If you ordered as a guest or the serial number is not available, email rma@mineshop.eu. Wait for our written approval and shipping instructions before you send the item. For a direct manufacturer claim, follow that manufacturer’s procedure.

Warranty length depends on the product: 6 months for home Bitcoin miners (12 months for Avalon home miners), 6 months for basic altcoin miners, 12 months for industrial Bitcoin miners and 24 months for new computer parts, counted from the dispatch date. If a product has special terms, we check the coverage when you open a request. This does not limit your statutory consumer rights.

ASIC Miner warranties generally cover defects in materials and workmanship under normal use. This does not cover damages resulting from misuse, unauthorized modifications, external causes such as accidents, or natural disasters.

For a Mineshop warranty request, open Warranty & repairs on our contact page. Sign in with the account you used to buy, find the order, and select one item and the request type. Enter the serial number and describe the fault. Photos or logs you already have can help, but do not reconnect a faulty device to collect evidence. If you ordered as a guest or the serial number is not available, email rma@mineshop.eu. Wait for our written approval and shipping instructions before you send the item. For a direct manufacturer claim, follow that manufacturer’s procedure.

Some manufacturers offer extended warranty options at an additional cost. Check with your ASIC Miner’s brand to see if such options are available and what they entail.

If the commercial warranty has expired, use Warranty & repairs on the contact page to request a coverage review or an offer for paid diagnostics or repair. Before you accept an offer, we confirm availability, the exact fees, any VAT and the shipping terms. Repair work needs a separate quote that you accept. Creating a request or accepting a quote does not take a payment and does not authorise shipping. You can also ask the manufacturer about its service options. Your statutory rights are not affected.

Yes, certain actions can void the warranty, such as unauthorized modifications or repairs, using the device in a manner not intended by the manufacturer, physical damage caused by misuse, and damage from external sources like power surges.

Support contact information is typically provided on the manufacturer’s website. This can include support tickets, email addresses, phone numbers, and sometimes live chat options.

Yes, most manufacturers and sellers provide technical support regardless of the warranty status. However, any repairs or services provided outside the warranty may incur charges.

When contacting support, have your ASIC Miner’s model, serial number, purchase information, a detailed description of the issue, exported log file if possible and any troubleshooting steps you’ve already taken ready to expedite the support process.

The resolution time for a warranty claim can vary based on the issue’s complexity, parts availability, shipping times, and the manufacturer’s policies. It’s best to ask for an estimated timeline when filing your claim.

Most orders are dispatched from Ireland and Latvia. Check the product listing for its shipping or delivery estimate, such as 24-hour shipping or 7–10 days delivery.

Direct pickup for some orders is available at our Ireland warehouse (Unit 9/11 North Park, North Road, Finglas, Dublin), with prior arrangement.

Mineshop.eu will keep you informed about your order status and tracking details via email.

Mineshop.eu utilizes both DHL and UPS for their shipping services, offering both express and economy options to cater to various needs and preferences. Once an order is processed and marked as completed, Mineshop ensures to send the tracking information to the customer via email. This allows customers to conveniently monitor the progress of their shipment and have a clear idea of the delivery timeline. All shipments are insured.

Yes, all products shipped by Mineshop.eu are insured, providing an extra layer of security and peace of mind for your purchases during transit.

Most orders are dispatched from Ireland and Latvia. This strategic approach eliminates the need for EU customers to deal with customs clearance, ensuring a smoother and faster delivery process.

Shipments within the EU are not subject to customs charges or additional fees upon delivery. This policy ensures a hassle-free delivery experience for EU customers.

Customers outside the EU might face additional charges depending on the customs regulations of their respective countries. Mineshop.eu advises customers to be aware of their local customs policies.

Mineshop.eu offers 0% VAT for EU businesses through intra-community sales. To qualify, payments must be made from a company account, and the delivery address must be the registered address of the company. This policy supports businesses by making purchases more cost-effective. Leave VAT number in Checkout and VAT will be deducted from final price. Company validation is mandatory after purchase.

For any special shipping requirements or queries, Mineshop.eu encourages customers to contact their support team. They are ready to provide tailored assistance to ensure your shipping needs are met satisfactorily.

Mineshop.eu is reachable for support at info@mineshop.eu or via WhatsApp messaging on their website.

Mineshop.eu customer support can assist with a wide range of issues, including order inquiries, payment issues, shipping information, technical support for products, warranty claims, returns, and any other questions related to your purchase or intended purchase.

When contacting customer support, it’s helpful to provide as much relevant information as possible, such as your order number, the nature of your inquiry or issue, any relevant account information, and a detailed description of your question or problem to ensure a swift and accurate response.

The customer support hours for Mineshop.eu may vary, Closed on Irish public holidays usual opening hours 9-4pm UTC. If you send an email outside of these hours, it will be addressed as soon as possible during the next business day.

Response times can vary depending on the volume of inquiries and the complexity of your request. Mineshop.eu aims to respond as quickly as possible, typically within a few business days.

Yes, Mineshop.eu customer support can provide guidance and advice on selecting the best product for your needs based on your requirements, budget, and any other factors you specify. Please note that our business specializes in selling hardware, not investment services. We appreciate your understanding and are here to assist with any hardware inquiries you may have.

If you haven’t received a response within a reasonable timeframe, it’s appropriate to send a follow-up email to ensure your request was received and is being processed. Make sure to reference any previous correspondence for continuity.

Yes, Mineshop.eu provides technical support for the setup and use of their products. If you encounter any technical difficulties, you can reach out to their support team for assistance.

Mineshop.eu may offer various resources such as FAQs, product manuals, and troubleshooting guides on their website. These resources can be valuable for resolving common issues or questions independently.

Absolutely, Mineshop.eu customer support can provide information and assistance regarding warranty claims, return policies, and procedures for returning a product if necessary.

Periodic discounts and promotional sales are available, often accessible through coupon codes. Subscribing to the email newsletter is recommended to catch these deals.